Service monitoring & assurance for cloud contact centers
Continuously measure performance to deliver the best possible customer experience.
Voice applications power a brave new world – one where customers are global and agents are nomadic, working from home, following the sun.
From transcription to translation, sentiment to biometrics, bots to voice assistants. The spoken word is powering today’s customer experience. But with the promise comes high stakes. It’s critical to have the tools to get it right.